Even if you’re not “big enough yet” or can’t afford a lawyer
Why Coaches End Up Refunding Clients When They Don’t Legally Have To
And the simple contract gaps costing coaches thousands.
Refund requests are killing coaching businesses, and most are completely avoidable.
A client taps out after a few weeks claiming it “wasn’t what they expected.”
You cave and refund. But legally? You didn’t have to.
Weak contracts are costing you thousands. This webinar shows you how to stop it.
What You'll Learn in This
Free Masterclass
In this webinar you’ll learn
Why refund disputes happen in coaching businesses
The contract mistakes that leave coaches vulnerable to refund pressure
How to structure your terms so expectations are clear from the start
How to protect your coaching frameworks, templates and program content
The legal protections coaches are missing
that leave them completely vulnerable
You might recognise the ...
You might recognise these situations:
- A client asks for a refund halfway through a program
- Someone shares your course materials outside your program
- A participant expects far more access than you intended
- You feel unsure whether your terms would actually stand up if challenged
If any of these situations feel familiar, this webinar will show you how to prevent them.
In this webinar we’ll focus on two key areas that create the majority of disputes in coaching businesses
Contracts that prevent refund
disputes
How to set clear expectations with clients so you are not pressured into refunds you don’t legally have to give.
Protecting your coaching content and frameworks
How to ensure your materials, templates and intellectual property cannot be shared or reused without permission.
About Your Host
Heidi Warren
Heidi Warren is a commercial lawyer with nearly 20 years’ experience advising service based businesses.
Through Law by Design, she works closely with coaches and consultants to help them protect their contracts, content and revenue so they can grow their businesses with confidence.
Who this webinar is for
This session is meant for coaches who
- Run group programs or online courses
- Sell high ticket coaching offers
- Share frameworks, templates or training content
- Want stronger contracts without spending thousands on legal fees
When & Where
- Date: Thursday, 26 March 2026
- Time: 10:00 AM QLD time
- Duration: 60 minutes (plus extended Q&A for live attendees)
- Location: Online via Zoom (link sent upon registration)
Can't make it live?
At the end of the webinar I’ll also explain how coaches can implement these legal
protections properly without spending tens of thousands on legal fees.
protections properly without spending tens of thousands on legal fees.
